Digital Forensics, Analytics Lift Max Life Claim Settlement to 99.8%: MD Sumit Madan

Max Life Insurance Limited has successfully settled 20,529 death claims worth ₹1,641 crore. Through this, the company achieved its highest-ever individual death claim settlement ratio of 99.8% in the financial year 2025–26. This rate has been consistently increasing from 99.34% in the financial year 2021–22, and due to the trust placed in the company, the 99.8% rate has been marked as a new benchmark.
Sumit Madan, Managing Director and CEO of Max Life, stated, “At Max Life, we have integrated predictive analytics and digital forensics to process claims faster, which has increased our highest individual death claim settlement ratio to 99.8% in FY ’26.” To support rapid claim processing, Max Life has strengthened its underwriting model with predictive analytics and fortified fraud control through digital forensic tools.