Vi, a leading telecom operator, has introduced a new service for its Postpaid users – ‘Vi Priority’. Vi postpaid customers on high rental plans of INR 699 and above and family plans of 4 and above can avail this priority service. Further, it is also extended to senior citizens and Vi long term customers for 10 years or more. Vi Priority is designed to focus on customer experience and performance with a set of differentiated features to enhance value and boost customer satisfaction.
Vi Priority users will receive a host of special benefits as Vi Priority members such as: (1) Direct access to 24 X 7 premium call centre service which bypasses IVR. Further, the calls will directly be attended by senior customer support executives for a seamless experience. (2) Zero Waiting: As the name suggests, Vi users will get priority service at the Vi Stores offering a speedy resolution to their queries (3) Effortless Bill Payment with enhanced user interface and experience on the Vi App, Personalized Birthday & Anniversary Greetings and Premium On-boarding.
With this new service, Vi aims to enhance value and customer-centricity by delivering an elevated customer service experience to its postpaid users. Vi Max plans come with more data, more control, more convenience and unmatched content offerings, to cater to the changing needs of mobile consumers in the digital era.Vi Priority service is already available in nine circles namely Mumbai, Delhi, Kolkata, Gujarat, Karnataka, Kerala, Maharashtra & Goa, Tamil Nadu and Andhra Pradesh.
