Vi has partnered with Anritsu to enhance the calling experience for customers on VoLTE (Voice over LTE) in the country. The partnership aims to improve efficiency, detect and demarcate service issues faster, provide a better view of VoLTE service-specific insights, and prioritize resolution based on subscriber impact and severity. Anritsu’s VoLTE monitoring solution offers enhanced visibility across all VoLTE dimensions, allowing for faster identification and resolution of customer-affecting issues.
Vi has reduced the mean time to resolution of issues by 30% using Anritsu’s patented anomaly detection on VoLTE, which is pivotal for the subscriber experience. The root causes of issues are isolated and pushed to the relevant team with actionable intelligence.
Anritsu’s cloud-first applications, including eoMind anomaly detection, are deployed in Vi’s Open Universal Hybrid Cloud, contributing to significant savings in capex, opex, resources, and automation investments. Anritsu’s CEO, Ralf Iding, expressed delight in partnering with Vi to improve the VoLTE network and service experience, highlighting the company’s commitment to delivering superior experiences to subscribers as they transition to 5G.
