ICICI Prudential Life Insurance has announced a stellar claim settlement ratio of 99.35% for the first quarter of FY2025, the highest in the Indian life insurance sector. The company reported a total of ₹381.24 crore in settled death claims, with an average turnaround time of just 1.2 days.
Mr. Amish Banker, Chief Operations Officer, Customer Service at ICICI Prudential, highlighted the significance of rapid claims processing: “Life insurance is a promise of financial security for families. We ensure every claim is processed with sensitivity and efficiency.” The individual death claim settlement ratio mirrors the overall figure, reinforcing the company’s commitment to its policyholders.
In Siliguri, awareness of the importance of life insurance is growing, leading to increased demand for reliable insurance products. Local families are particularly drawn to ICICI Prudential’s rapid claim processing and customer-centric initiatives. The “Claim For Sure” service, which guarantees settlement of eligible death claims within a day of document submission, has resonated well with policyholders in the region. With advanced technology enabling claims to be lodged and tracked through mobile apps and WhatsApp, ICICI Prudential is positioning itself as a trusted provider in Siliguri and beyond.
