ICICI Prudential Life Insurance has announced an industry-leading claim settlement ratio of 99.33% for the first half of FY2026, while settling death claims worth over Rs 893 crore. According to the company, the average settlement time for non-investigated cases was only 1.1 days, indicating faster financial support for policyholders and families.
Company officials said the insurer’s “Claim for Sure” initiative, which promises settlement within one day after submission of documents, accounted for over Rs 157 crore of settled claims during the same period. The company highlighted digital platforms such as mobile app, WhatsApp and website that enable customers to file and track claims with ease.
The high ratio is expected to boost consumer trust, particularly in smaller cities where insurance penetration is growing. ICICI Prudential said it will continue to focus on customer experience and digital processes to ensure faster service delivery. Insurance distributors believe the latest performance numbers could drive greater insurance adoption among salaried households and small businesses in the region.
