Fusion CX, a global leader in customer experience (CX) and business process management, has inaugurated a new 54,000 sq. ft. delivery center in Siliguri, West Bengal. The facility, with 1,000 seats (approximately 3,000 shift seats), is designed to support Ecommerce and Retail sectors through omnichannel solutions spanning voice, email, chat, social, and in-app messaging.
The launch event was graced by Shri Babul Supriyo, Minister of Information Technology and Electronics, Government of West Bengal alongside Fusion CX co-founders Pankaj Dhanuka and Kishore Saraogi. Officials hailed the expansion as a boost to local employment and recognition of Bengal’s growing IT and BPM sector.
“Siliguri’s rise as a CX hub is a milestone for the state, creating large-scale employment opportunities and showcasing Bengal’s growing strength in the IT and BPM sectors.”
— Shri Babul Supriyo, Honorable Minister of Information Technology and Electronics, Government of West Bengal
“The Siliguri expansion underscores Fusion CX’s commitment to creating a next-generation hub for Ecommerce CX and advanced data-driven services.”
— Pankaj Dhanuka, Co-founder, Chairman, Managing Director, and CEO of Fusion CX
“With its unique blend of talent, connectivity, and academic depth, Siliguri gives us the momentum to scale rapidly and deliver world-class solutions in CX, data services, and outsourcing.”
— Kishore Saraogi, Co-founder, Managing Director, and COO of Fusion CX
In Siliguri, the new center marks a turning point for the city, traditionally known as a trade and transit hub. With its strong educational base and emerging IT talent, Siliguri is evolving into a service-driven economy, attracting global investments and creating opportunities for young professionals in digital and data-driven industries.
The facility will offer customer and seller support, quick commerce solutions, AI-driven data services, and modern employee-centric infrastructure. Fusion CX leaders said the expansion underlines their long-term vision of blending global scale with local strength to deliver next-generation CX solutions.
